Privacy Policy

OpenHouseIQ ("we", "us") respects your privacy. This policy explains what information we collect, why, and how it's handled, consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information we collect

Agent accounts: name, email, phone number, and password (stored securely, never in plain text), plus listing details you create.

Open house visitors: when someone submits feedback or an offer through a listing's public page, we collect the information they enter — typically name, email, phone, and their comments or offer details — and share it with the agent for that listing.

Billing: if you subscribe, payment is handled entirely by Stripe. We receive confirmation of your subscription status but never see or store your full card details.

Technical data: basic log and security data (such as IP address and browser type) used to keep the Service secure and prevent spam submissions, including through our CAPTCHA provider, Cloudflare Turnstile.

2. How we use information

• To operate and maintain your account and listings
• To deliver visitor feedback and offers to the relevant agent
• To process subscription payments and manage billing
• To secure the Service against spam and abuse
• To send essential account and service emails

We do not sell personal information, and we do not use visitor feedback for advertising.

3. Who we share it with

We use a small number of service providers to run OpenHouseIQ: Supabase (database, authentication, and file storage), Stripe (payments), Cloudflare (CAPTCHA/spam protection), and Netlify (hosting). Each processes data only as needed to provide their service to us.

4. Data retention

We retain account and listing data for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us.

5. Your rights

You can access, correct, or request deletion of your personal information at any time. Agents can update their profile from Settings; visitors who submitted feedback or an offer can contact the listing agent directly, or contact us to have their submission removed.

6. Security

We use industry-standard measures — encrypted connections, database-level access controls (row-level security), and CAPTCHA verification on public forms — to protect the information we hold.

7. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

8. Contact

For privacy questions or requests, contact mick_orr@hotmail.com.